FAQs

  • Where can I purchase a FlexiBin?

    FlexiBin is stocked at your local DIY store. You can buy a FlexiBin from Mitre 10, ITM, Carters, Bunnings, Placemakers, Hirepool, STIHL Shop, Kings Plant Barn and The Warehouse stores. To check for your nearest stockist, simply click here.

  • Where should I place my FlexiBin?

    It's important to make sure your FlexiBin is placed in a safe area and filled correctly, otherwise we may not be able to take it away. Please follow these simple guidelines when positioning and filling your FlexiBin:​

    Placement Instructions

     

    1

    Do not place your FlexiBin within 4 metres of trees or powerlines.

    2 Do not place your FlexiBin more than 4 metres from the kerb or driveway.
    3 Driveways must be at least 4 metres wide and 9 metres high clearance.
    3

    Do not overfill your FlexiBin.

    5 Collections only available within 15km drive of selected retail stores.
  • How do I schedule a pickup?

    When your FlexiBin is ready for collection, simply enter your address here to book and pay. Make sure it’s placed in a safe spot and ready to go, as pickup can happen anytime between 0 to 5 working days after your order is placed.​

  • Is there a weight limit?

    Yes there are maximum allowable weights. Please ensure you keep your FlexiBin below the following limits – and that it is not overfilled.

    1m³ FlexiBin max weight = 200kg
    2m³ FlexiBin max weight = 400kg
    3m³ FlexiBin max weight = 600kg

  • Can I fill my FlexiBin to the top?

    All waste must be inside the bin with nothing sticking out over the top. This is to ensure the safe lifting and removal of your FlexiBin.

  • Do you service my area?

    Your FlexiBin will be collected from any suitable location
    within a 15km radius of an authorised stockist. To check if we service your area click here.

  • How much does the pickup cost?

    Our prices vary by region. Please enter your address here to get an estimate.

  • What can I put in my FlexiBin?

    We can take just about anything including garden waste, soil, rubble, roof tiles, timber off cuts, plasterboard, appliances, furniture, electronics, household junk, DIY and renovation waste etc. For a list of acceptable items click here

     

    General Waste - what we accept:

    • Construction waste
    • Demolition waste
    • Tiles
    • Garden waste
    • Soil
    • Rubble
    • Appliances
    • Household waste

     

    Garden Waste - what we accept:

    • Lawn clippings
    • Shrubs
    • Flowers
    • Tree prunings
    • Branches (up to 200mm in diameter)
    • Weeds
    • Old plants
  • What can’t go into my FlexiBin?

    We do not accept anything toxic or hazardous, i.e. asbestos, chemicals, paint, oil, car batteries, gas bottles, tyres, medical sharps, food waste etc. If these items are placed in your FlexiBin we will be unable to collect it. For a list of unacceptable items click here.

    General Waste - what we can't accept:

    • Hazardous waste
    • Asbestos
    • Gas bottles
    • Car or lithium batteries
    • Food waste
    • Chemicals
    • Paint
    • Tyres
    • Fluorescent tubes
    • Large quantities of clean fill, hard fill, and soil
    • Fridges or freezers unless degassed

    Garden Waste - what we can't accept:

    •  Bamboo
    • Flax
    • Cabbage tree leaves
    • Large tree stumps or logs
    • Soil
    • Hazardous waste
    • Asbestos
    • Gas bottles
    • Tyres
    • Car batteries
    • Chemicals
    • Paint
    • General waste
  • When will my FlexiBin be collected?

    We aim to collect your FlexiBin as soon as possible after booking collection. If it will take more than five working days, we’ll endeavour to contact you using the details provided when booking. If you have not heard from us, please use the contact us form and one of our team will investigate and provide you with an update. Check our collection guidelines to prevent any unexpected delays.

  • How do I pay for my pickup?

    Collection cost vary by location. Please pay at the time of booking your pickup. We accept both Visa and MasterCard.

  • How do I cancel my pickup?

    You can cancel your pickup provided you let us know at least 2 working days before the scheduled collection date.

  • How big is a FlexiBin?

    FlexiBin is available in 3 convenient sizes.

    1m³ bags are 1m (long) x 1m (wide) x 1m (high)
    2m³ bags are 2m (long) x 1m (wide) x 1m (high)
    3m³ bags are 2m (long) x 1.5m (wide) x 1m (high)

  • How strong is FlexiBin?

    FlexiBin is just as strong as a traditional steel skip bin. To ensure it maintains its strength, be sure to fill it according to the instructions provided. FlexiBin will not tear if it is punctured.

  • Is FlexiBin waterproof?

    FlexiBin is a woven polypropylene material that does not hold water. It is fine to be out in the rain when being filled for a short period of time.

  • What is a FlexiBin?

    FlexiBin is a tough, heavy-duty, disposable bag that serves as a convenient alternative to a skip bin. Simply purchase one, place it in a safe collection spot, fill it up, and we’ll handle the rest.​

  • How does FlexiBin work?

    Simply purchase a FlexiBin from your nearest stockist. Fill the bag at your own pace and, once it is ready for removal, book and pay for your collection here

  • When should I use a FlexiBin?

    You can use a FlexiBin as an alternative to a skip – for DIY renovations, landscaping, gardening waste, household junk, general home or garage clear outs, construction site clean-ups, demolition waste etc.

    It is also ideal where you are working in a limited space.

  • Heavy materials

    To help you stay within the weight limit, you should only fill up to 20cm of the really heavy material in the bottom of your FlexiBin. We recommend you pile any concrete, dirt, soil, bricks, rubble, broken tiles etc in first. Then fill it up with lighter waste.

  • Tips for filling your FlexiBin

    Before filling your FlexiBin make sure you read the ‘Instructions for Use’ on the back of the packaging or on the sewn-on label. This will ensure correct placement and filling of the bag. Remember, if your FlexiBin is not loaded correctly, we will not be able to remove it. Pick up fees are non-refundable.

  • Can I reuse my FlexiBin?

    For safety reasons FlexiBin is a single-use product and will not be returned to you after it has been removed. We are working on a more sustainable material that can be reused.